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Customer Service Leadership

Lynda - Customer Service Leadership  eBooks & eLearning

Posted by U.N.Owen at Sept. 11, 2017
Lynda - Customer Service Leadership

Lynda - Customer Service Leadership
Size: 1.36 GB | Duration: 1h 12m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Advanced | Language: English

Customer service leadership is an exciting responsibility—and it's never been more important.
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business (repost)

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu and Richard Chase
English | 2013 | ISBN: 0071809937 | 288 pages | EPUB + MOBI | 1 + 2 MB
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet by Shep Hyken
English | September 1st, 2013 | ASIN: B00EXU4BQ2, ISBN: 1626340099 | 155 Pages | EPUB | 1.22 MB

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu and Richard Chase
English | 2013 | ISBN: 0071809937 | 288 pages | EPUB + MOBI | 1 + 2 MB
Unleashing Excellence: The Complete Guide to Ultimate Customer Service (repost)

Unleashing Excellence: The Complete Guide to Ultimate Customer Service By Dennis Snow, Teri Yanovitch
English | 2009-11-16 | 256 Pages | ISBN: 0470503807 | PDF | 1,5 MB
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet [Audiobook]

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet [Audiobook] by Shep Hyken
English | May 12, 2014 | ASIN: B00KAFLTT6 | MP3@64 kbps | 5 hrs 26 mins | 153 MB
Narrator: Joe Bronzi | Genre: Nonfiction/Business

Unleashing Excellence: The Complete Guide to Ultimate Customer Service (repost)  eBooks & eLearning

Posted by interes at Feb. 18, 2013
Unleashing Excellence: The Complete Guide to Ultimate Customer Service (repost)

Unleashing Excellence: The Complete Guide to Ultimate Customer Service By Dennis Snow, Teri Yanovitch
2009-11-16 | 256 Pages | ISBN: 0470503807 | PDF | 1,5 MB

A step-by-step guide to designing and implementing an amazing customer service culture
In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.

Award Winning Customer Service: 101 Ways to Guarantee Great Performance (repost)  eBooks & eLearning

Posted by tot167 at Nov. 21, 2010
Award Winning Customer Service: 101 Ways to Guarantee Great Performance (repost)

Renee Evenson, "Award Winning Customer Service: 101 Ways to Guarantee Great Performance"
AMA-COM | 2007 | ISBN: 0814474543 | 256 pages | PDF | 1,2 MB
Renee Evenson - Award Winning Customer Service: 101 Ways to Guarantee Great Performance

Renee Evenson - Award Winning Customer Service: 101 Ways to Guarantee Great Performance
AMACOM | 2007 | ISBN: 0814474543 | Pages: 256 | PDF | 1.07 MB

Real Resumes for Customer Service Jobs (repost)  eBooks & eLearning

Posted by interes at Oct. 30, 2018
Real Resumes for Customer Service Jobs (repost)

Real Resumes for Customer Service Jobs by Anne McKinney
English | 2005 | ISBN: 1885288441 | Pages: 192 | PDF | 1 MB