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Customer Service Leadership

Lynda - Customer Service Leadership  eBooks & eLearning

Posted by U.N.Owen at Sept. 11, 2017
Lynda - Customer Service Leadership

Lynda - Customer Service Leadership
Size: 1.36 GB | Duration: 1h 12m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Advanced | Language: English

Customer service leadership is an exciting responsibility—and it's never been more important.
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business (repost)

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu and Richard Chase
English | 2013 | ISBN: 0071809937 | 288 pages | EPUB + MOBI | 1 + 2 MB
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet by Shep Hyken
English | September 1st, 2013 | ASIN: B00EXU4BQ2, ISBN: 1626340099 | 155 Pages | EPUB | 1.22 MB

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu and Richard Chase
English | 2013 | ISBN: 0071809937 | 288 pages | EPUB + MOBI | 1 + 2 MB

How to Improve Your Business with Better Customer Service!!  eBooks & eLearning

Posted by serpmolot at Jan. 23, 2016
How to Improve Your Business with Better Customer Service!!

How to Improve Your Business with Better Customer Service!!
English | 2015 | mp4 | H264 1280x720 | AAC 2 ch | 1 hrs | 190 MB
eLearning, Business, Communications | Skill level: Beginner level

Powerful ways to help you improve your customer service skills and improve your customer relations, in any business!!

Excel for Customer Service Professionals  eBooks & eLearning

Posted by naag at Dec. 3, 2015
Excel for Customer Service Professionals

Excel for Customer Service Professionals
MP4 | Video: 1280x720 | 59 kbps | 44 KHz | Duration: 7 Hours | 745 MB
Genre: eLearning | Language: English

Key skills you need to collect, analyse and communicate the numbers that drive your customer service or call center.
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce (Repost)

Micah Solomon, "High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce"
2012 | ISBN: 0814417906 | English | 208 Pages | EPUB + MOBI | 2.05 MB + 1.10 MB
Unleashing Excellence: The Complete Guide to Ultimate Customer Service (repost)

Unleashing Excellence: The Complete Guide to Ultimate Customer Service By Dennis Snow, Teri Yanovitch
English | 2009-11-16 | 256 Pages | ISBN: 0470503807 | PDF | 1,5 MB
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet [Audiobook]

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet [Audiobook] by Shep Hyken
English | May 12, 2014 | ASIN: B00KAFLTT6 | MP3@64 kbps | 5 hrs 26 mins | 153 MB
Narrator: Joe Bronzi | Genre: Nonfiction/Business
Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience

Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience by Victoria Wells
English | 2013 | ISBN: 1482746158 | 68 pages | EPUB | 5,8 MB