Unleashing Excellence: The Complete Guide to Ultimate Customer Service By Dennis Snow, Teri Yanovitch
2009-11-16 | 256 Pages | ISBN: 0470503807 | PDF | 1,5 MB
A step-by-step guide to designing and implementing an amazing customer service culture
In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.